Return/Refund Policy

30 DAY – 100% MONEY BACK GUARANTEE

We want you to try our products for 30 days risk-free! If you aren’t happy with the products after 30 days, we can offer you a full refund.

We’re not rule sticklers here, so we’ll give you a 15 day grace period to contact us and request your refund.

REFUND/RETURN POLICY

All requests for returns or refunds must be made within 45 days of your purchase of the product.

If you have any unopened product, we kindly ask that you ship it back to us (we’ll pay for the return shipping!). If your products have been used, that’s no problem — we can still refund you. If you received the wrong product or just want to exchange it, jump to Exchanges/Wrong Items below.

RETURNING UNOPENED PRODUCT?

Check the following:
• Item is in original, unopened packaging
• Items are securely packed in package with the order number and original packaging slip
• When using USPS to ship your returned items: Request Your Return Label

ISSUED REFUNDS

We issue all refunds to the original credit card you used to make the purchase. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.

EXCHANGES/WRONG ITEMS

We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, or just want to exchange a product, we’ll sort it out.

You can ship the items you don’t want back to us (we’ll pay!) with the return shipping label we provide. In the package, please also include a written request and your order number.

If you have any questions about this process, you can contact our customer service team and they will be able to guide you.

MISSING PRODUCTS

If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please contact support@rafoils.com and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible!